complaints from visitors that pics don't show

[drgiancarlo]

......a couple of folks have told me they just get "x's" for most of the pictures. only a couple work from the right side thumbnail panel, but all the thumbnails in the photo folds are just an X.

any ideas?

I have no problem seeing them with multiple computers/browsers.....

thanks,

drg

[john]

But you do not see any problem with the thumbnail images from your Recent Photos component displaying on your page? I know your blog address, so I looked and do not see any problem with your images displaying.

Next time your visitor notes this issue, please find out what browser and computer type they are using and send this information to us, along with the date and time there was an issue and we will investigate further.

[drg]

.....and another user....running OS 10.3.4 and macIE version 5.2, and Safari version 1.2.2.

some photos are X's or ?'s (IE vs Safari), and some are fine.

In my browsers (all of them) the pics are all fine....

any ideas?

drg

[john]

OK, I see what is happening, for some reason the path to one of the images in your Recent Photos sidebar is incorrect. We are going to look into this and will get back to you by email when we have more information. Thanks for pointing this out to us, the problem is on our side and not with your users or related to the browser they are using.

[drg]

sounds good. thanks for the prompt response.

[drg]

hi, any followup news?

maybe this is 'new' or maybe it is 'related,' but there is a photo (and thumb) that I now get as an X (Three Women) UNLESS I am logged in with my username and password. Then it shows up fine. I didn't know I could make something secure like that.....!

any insight would be helpful on the older problem you were looking into, and/or this one (if it is indeed unrelated).

thanks!

drg

[john]

It is the same problem, and our developers are looking into it for you. It is unique to your blog, I think if you delete that image and re-upload it your problem will be solved. In the meantime, we will be working on determining what is causing it...

[john]

Seems like this issue might be something that would appear if you upload a picture named 'ThreeWomen.jpg' for example and then reupload an image named 'threewomen.jpg' ... The mismatched case would have caused this type of problem...

[drg]

if i don't see two versions of the filename in my list, how can I check to see if this is the problem?

seems there is a similar issue now with a banner pic i posted. i see it fine, but others don't. i'm pretty sure there is only one name for this file (drg.gif)...or at least i only see one in the photo list....

[john]