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commenters reporting problems
 
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trishadmin



Joined: 10 Sep 2009
Posts: 1

PostPosted: Thu Sep 10, 2009 8:52 am    Post subject: commenters reporting problems Reply with quote

We've had several commenters contact us and say they're having trouble getting their comments to post. One person said they kept getting a "authentication failed" message. I don't know if everyone who is having trouble commenting is receiving the same message, because it is hard to get information from them about exactly what happened. Can anyone help with some ideas about how we can make commenting easier on our blog?

Trish at Blog for Iowa
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john
Site Admin


Joined: 16 Mar 2004
Posts: 3434

PostPosted: Sun Sep 13, 2009 2:32 pm    Post subject: Re: commenters reporting problems Reply with quote

> One person said they kept getting a "authentication failed" message.

Are you sure they actiually have user accounts? Either they don't and are trying to login, or they have the wrong username/pass...
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